Mobile App FAQs
I changed my Assignments, Checklists or Captions on the web app and I don't see the updated items in the mobile app.
I changed my Assignments, Checklists or Captions on the web app and I don't see the updated items in the mobile app. Updated or new Assignments, updated Checklists or Captions are only refreshed on the mobile app when it is launched (and has a ...
How can I delete a photo or note from my timeline?
The timeline does not print in the report. Photos and notes cannot be removed from a timeline. Even if the photo you uploaded from the mobile application is deleted under the Exhibits section of the Property, it will remain in the timeline. Learn ...
Why are my photos showing up sideways?
Before you take any photos within the app, make sure your camera's portrait orientation lock is OFF. You will know it is off because the icon will be grayed out instead of red: Now when you take photos horizontally within the app, the app will ...
I don't see my assignment(s) in the mobile app
If the assignment already exists in realquantum web but is not showing up for you in the mobile app, check the following from the web app: Are you listed as an appraiser assigned to the assignment? Open the Assignment Click Appraisal Scope from the ...
Common reasons your photos, notes, etc might not sync with Realquantum web
There could be multiple reasons why your photos are not syncing. Try the following: Refresh your web browser. Newly synced photos, etc will not automatically be displayed in your web browser. You must refresh your screen to see the most recent ...
Can I be logged into more than device at a time?
You can only be logged in to one device at a time. If you are logged in on multiple devices, the mobile app will be unable to sync your data with realquantum web.